Privacy Policy
Last updated: 29 October 2025
At Laura Luke, we are committed to protecting your privacy while you visit or make a purchase on our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
Information We Collect From You
In the course of your visits to our website or use of our products and services, we may obtain the following information about you:
Name
Company name (if applicable)
Email address
Telephone number
Billing address and shipping address
Credit card/payment details
Geographic location and IP address
Survey responses, support queries, blog comments, and social media handles (together, “Personal Data”).
Our services are not directed to persons under 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child, and you believe they have provided us with Personal Data without your consent, please contact us.
You can review, correct, update, or delete your Personal Data by either logging into your account and making the changes yourself or by contacting us directly.
How We Use Your Information
Personally Identifiable Information
We use the information we collect to deliver our services to you, including:
Communicating with you
Providing technical support
Notifying you of updates and offers
Sharing useful content
Measuring customer satisfaction
Diagnosing problems
Providing you with a personalised website experience
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out at any time by unsubscribing or emailing us at hello@lauraluke.com.au, and your request will be actioned immediately.
Non-Personally Identifiable Information
We may use aggregated and anonymised information to improve our services, including:
Administering our website
Producing reports and analytics
Advertising our products and services
Identifying user trends and demands
Assisting in meeting customer needs generally
Any information you choose to make publicly available (such as blog comments or testimonials) will be visible to others. If you later remove this information, copies may remain in cached or archived pages, or if others have copied or saved the information.
Storage and Security of Your Information
We use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored securely and protected against unauthorised use or access.
Credit card information is encrypted before transmission and is not stored by us on our servers.
To deliver our services, we may transfer information we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. We will only transfer Personal Data to countries with adequate privacy protections.
We retain your personal information as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.
In the event of a data breach, we will promptly notify you in compliance with applicable law.
Cookies and Pixels
A cookie is a small file placed in your browser that collects information about your browsing behaviour. Cookies allow a website to tailor its functionality to your preferences.
Cookies do not access information stored on your computer or personal details, such as your name, email and/or phone.
Most web browsers are set to accept cookies by default. However, you can adjust your browser settings to refuse cookies if you prefer. Please note that doing so may limit the functionality or features available on our website.
Our website uses cookies to analyse traffic, enable social sharing, and improve user experience.
Cookies and pixels may also be used to serve relevant ads via third-party services such as Google Ads and Meta (Facebook/Instagram) Ads.
Sharing Your Information With Third Parties
We do not and will not sell or deal in Personal Data or customer information.
Your details are only disclosed to third-party suppliers when required by law, for goods or services you have purchased, for payment processing, or to protect our copyright, trademarks, and other rights.
We only share information with third-party providers who comply with our privacy standards and applicable law. Our contracts prohibit them from using your Personal Data for purposes other than providing agreed services.
Disclosure of Your Information
We may disclose your Personal Data:
To comply with legal requirements such as laws, court orders, or law enforcement requests
To protect the rights, property, or safety of Laura Luke, our customers, or third parties
In the event of a change of control (e.g., merger, sale, transfer of assets), where customer information may be transferred under confidentiality obligations
Links to Other Websites
Our website may contain links to other websites. These links are provided for your convenience only.
Links to third-party websites do not constitute sponsorship, endorsement, or approval of those websites.
We are not responsible for the privacy practices of other websites.
We encourage you to read the privacy policies of every site you visit.
Changes to Privacy Policy
This Privacy Policy may be updated from time to time. Changes will be effective immediately upon posting on this website. Please check back periodically to review the latest version.
Contact Us
If you have questions or concerns about this Privacy Policy or how your Personal Data is handled, please contact us at:
hello@lauraluke.com.au
www.lauraluke.com.au
We aim to respond to all Privacy Policy queries within 48 hours.